FAQs

StartNorth

Do you have more information I can read?
Yes, download our information brochure.

What is the minimum membership?
All our membership plans are on a month-to-month basis.

When are tours offered?
We offer tours on Tuesdays and Thursdays at 9:30am and 1:30pm. If you want to come for a tour, please book online or contact us directly. Our tour usually takes 15-30 minutes depending on questions you may have.

How will I know if coworking works for me before I sign up?

If you are interested in a membership you are welcome to join a tour and stay for the day to try out our space. If you enjoyed your tour trial day you can then sign up to become a member, get your induction, and start using the space.

How secure are your office premises?
There are several security levels in place: There are staff on-site during business hours, and after hours the space is only accessible via private access provided to StartNorth members through KISI. The office space is also monitored by security cameras 24/7.

How soon can I move in?


How fast is your internet speed?
We provide dedicated premium high-speed internet in our StartNorth Coworking Space location.

What size business do you cater to?
Our space is ideal for businesses anywhere from 1-12 employees in size.

What type of business do you cater best to?
Ideally, this type of work environment is for the company looking for a professional environment, with an energetic and creative atmosphere. Any startup or established company that wants to be part of a dynamic coworking environment and believes they’ll benefit and contribute to it is an ideal fit! However, we also cater to corporate and larger companies that simply need a presence through remote working or need a small office located in Broadmeadows.

Can I upgrade or downgrade my membership?
Yes. Before your membership plan renews, you can upgrade or downgrade your plan. If by some chance you do find that you require immediate adjustments, we will absolutely accommodate you if space is available.

Where are shared spaces located?
Our shared work spaces are located throughout StartNorth in open, brightly lit areas. Some are near the lounge area, kitchen, and along the west side of the building.

Can I rollover my unused part time membership days?
We don’t offer rollover.

What if I come for a few hours here and there? Could I come more than three days a week for part time membership?
No. When you use your pass or membership it is counted as a day even if you only take advantage of it for a few hours. If you need to come more days just let us know and we can help you change your plan to a full time membership.  

Are there staff on duty?
Yes. StartNorth Coworking Space will have staff on site during business hours Monday to Friday (excluding public holidays or other announced days).

Is there easy access to public transportation?
Yes. StartNorth is conveniently located near major bus and train hubs, so wherever you live getting to and from the office won’t be an issue.

Where can I park?
We highly recommend using public transport as close parking is limited to visitor parking spots or across the street at Broadmeadows Central. Free all-day parking is available a short 10-minute walk away near Harvey Norman and Bunnings on the other side of Broadmeadows Central.

May I hang personal artwork?
You may hang personal artwork within a private office room providing you don’t create any holes or damage to the walls. Please utilise products like 3M’s “Command Picture Hanging Strips & Hangers” to ensure no damage occurs. In the shared and permanent desk spaces you may not hang artwork, but you’re welcome to keep photo frames or belongings on a permanent desk. Flexible desks must be left empty at the end of the day.

Can we bring our own furniture, printer, etc?
Private office members are welcome to bring their own printer, chair or artwork to customise their office - we just ask that the office be returned to the original condition with no damage to walls prior to move out.

Do I need to bring my computer?
Yes, you should bring your Wi-Fi ready computer to use our high-speed internet connection.

Do you offer cleaning services?
Yes, we have a professional cleaner on site Monday to Friday to maintain the space.

Do I have to clean up?
Please use our shared space with respect and keep it clean and orderly. You won't have to help with regular cleaning, but please tidy up after yourself, disposing of rubbish and cleaning your dishes as you would at home.

Where is my food?
Please label all personal food in the fridge or storage areas. Food without a name might be eaten by members or at events or thrown out on a clean-up day. We ask that you only store your lunch food in the fridge. If you have non-perishable items, label them and use the storage areas.

Can I leave my belongings?
Yes, you can leave your stuff on your desk during the day.  Please don't leave your belongings in our meeting rooms. Unless you have a permanent desk, please don't leave your items on desks at the end of the day - take them home or put them away in a locker if you will be back the next day.  We don't take any responsibility for missing items and your belongings are your own responsibility and are not insured by us.

May I bring a spare cabinet for extra storage?
Yes. This option is only extended to members who have private offices, however. For permanent desk environments, we provide lockable cabinets.

How often can I use the meeting room?

The meeting room is restricted to an eight-hour time limit per meeting, and you must reserve the meeting room in advance to avoid scheduling conflicts with other members. This ensures that other StartNorth Coworking Space members have equal access to the meeting room. However, in the event you need additional time (and there is space available), we’ll do our best to accommodate. We also encourage members to use the evenings and Saturdays for longer time frames of usage.

Where do I get my mail? (Coming Soon)
Once we offer the optional address and mail service, if you choose to have your mail delivered to StartNorth there will be a dedicated mail area where members can collect their mail.

Can I bring guests and clients?
Yes. Once they sign in, the membership platform will message you that they arrived.

How can I pay for membership?
We accept all major credit cards. When you join, you’ll be invited to our member portal where you can seamlessly make payments online with the payment method of your choice. We do not accept cheques, cash or purchase orders.

My life changed. How can I quit or suspend my membership?
Our memberships are month to month. Please give us your written notice (email or letter) by the 15th of the month to cancel your membership for the following month. We will be sorry to see you go, but we understand.

Can I bring dogs or other animals?
We are only human friendly at this time, but we would love to see photos and talk about your furry, feathered or scaled family members.

Can I play my music?
Please listen to your music using headphones. If you are talking 'live music', we are happy to sign you up to perform at a future appropriate event.

Can I smoke?
No. We want to make our space as welcoming and pleasant as possible for everyone. If you must smoke, please go outside to a designated area.

Can I bring alcohol?
We allow members to bring alcohol for networking events and after hours. If you get intoxicated or irritable, we will need to ask you to leave. Always drink and drive responsibly!

Does StartNorth offer business grants or funding?
StartNorth does not offer grants or funding directly but Hume City Council, Victorian Government and Federal Government grants are available to eligible participants. Angel investors are also a popular way of receiving funding to give you a powerful boost.

Hume City Council Grants:

Victoria Grants:

Federal Grants:

Third Party Grant Search Sites:

Angel Investor Groups


What are the available local childcare options?
While StartNorth does not offer childcare in our coworking space, you can find a listing of local Occasional Care options here.

If I have additional questions, who can I ask?
We suggest you email all your additional questions, comments and queries to [email protected] and we’ll be glad to answer any additional items you may have!